Water Assistance

Water Assistance

This program provides water debt relief in partnership with the City of Chicago’s Utility Billing Relief program (UBR) for qualifying Chicago residents.

What is it?

UBR makes your WATER, SEWER, and WATER-SEWER TAX BILLS more affordable.

HOW DOES IT HELP?

YOU RECIEVE 50% RATE REDUCTION for your water, sewer, and water-sewer tax bills

NO SHUT OFF, PENALTIES OR DEBT COLLECTION on City of Chicago utility billing debt

DEBT FORGIVENESS after successfully completing one full year in the program

DO I QUALIFY?

To qualify your primary residence must be a SINGLE-FAMILY HOME or TWO-FLAT connected to your City of Chicago utility bill. You must also meet the income guidelines.

Household
Size
12345678
30 Day Gross Income$2,430$3,287$4,143$5,000$5,857$6,713 $7,570$7,775
Household Size 1 2 3 4 5 6 7 8
30-Day Gross Income $2,147 $2,903 $3,660 $4,417 $5,173 $5,930 $6,590 $6,737

WHAT DO I NEED TO DO?

APPLY TODAY!
You can apply from the safety of your home at chicago.gov/UBR. Start your application to see if your property qualifies. If you have questions, please contact the City’s Utility Billing & Customer Service Center at (312) 744-4426.

What is it?

UBR makes your water, sewer and water-sewer tax bills more affordable.

How does it help?

You receive:
50% rate reduction for your water, sewer, and water-sewer tax bills No shut-off, penalties, or debt collection on City of Chicago utility billing debt. Debt forgiveness after successfully completing one full year in the program.

Do I qualify?

To qualify your primary residence must be a single-family home or two-flat connected to your City of Chicago utility bill. You must also meet the new, expanded income guidelines.
Programe Information

Income Guidelines

Household Size 1 2 3 4 5 6 7 8
30 Day Gross Income $2,265 $3,052 $3,838 $4,625 $5,412 $6,198 $6,985 $7,324

LIHEAP ELIGIBILITY REQUIREMENTS